Personal Data (GDPR) Related Complaints – how to raise a complaint

In the event that you wish to make a complaint about how your personal data is being processed by Hull Telecoms (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Hull Telecoms data protection representative the GDPR Owner.

Data subjects are able to complain to Hull Telecoms Ltd about:

  1. how their personal data has been processed
  2. how their request for access to data has been handled
  3. how their complaint has been handled
  4. appeal against any decision made following a complaint

Complaints Procedure

Hull Telecoms has the contact details of its GDPR Owner published below. Should you wish to make a complaint please email gdpr@hulltelco.co.uk. You will need to provide your details, as well as the reason for your complaint.

The email will be sent directly to Hull Telecom’s GDPR Owner’s mailbox & Customer Services. Any complaint will be treated in the strictest confidence.

Anyone lodging a complaint with Hull Telecom’s GDPR Owner is also able to do so by emailing privacy@hulltelco.co.uk

  • Complaints received via the contact form or email address are directed to the GDPR Owner & Customer Services for resolution
  • Complaints are to be resolved within one month
  • Appeals on the handling of complaints are to be resolved within one month
Supervisory Authority Contact DetailsHull Telecoms GDPR Owner Contact Details
Contact Name:ICO – Information Commissioners OfficeRyan Mangan – GDPR Owner
Address line 1:Wycliffe HouseUnit 21, Brough Business Centre
Address line 2:Water LaneSkillings Lane
Address line 3:WilmslowBrough
Address line 4:Cheshire
Address line 5:East Yorkshire
Post code:SK9 5AFHU15 1EN
Website:https://ico.org.uk/www.hulltelco.co.uk
Email:casework@ico.org.uk or the contact form at: https://ico.org.uk/global/contact-usprivacy@hulltelco.co.uk
Telephone:0303 123 1113 01482 778703